Find the Best Gold IRA Company of Your State
What is Vault Metal?History, Location, and More
Vault Metal is a full-service precious metals firm specializing in physical gold and silver investments, as well as precious metals IRA rollovers. Established in 2009 by veterans from Wall Street, global finance, and the precious metals industry, the company aims to help clients diversify, protect, and preserve their wealth through tangible assets.
Key Services and Offerings:
- Physical Gold and Silver Investments: Vault Metal provides a range of investment options in physical gold and silver, catering to both novice and experienced investors.
- Precious Metals IRA Rollovers: The company assists clients in rolling over existing IRAs or 401(k)s into self-directed IRAs that include physical precious metals, offering guidance to ensure that rollovers are tax and penalty-free.
Educational Commitment:
Vault Metal emphasizes educating clients on the benefits of owning physical precious metals and providing resources to help investors understand how gold and silver can serve as a hedge against economic downturns and inflation.
Competitive Pricing:
The company is committed to offering some of the lowest prices in the industry, presenting clear and detailed price comparisons before purchase to ensure transparency.
Vault Metal avoids high marketing expenses, focusing instead on delivering value to clients.
Customers have expressed high satisfaction with Vault Metal’s services. For instance, Brigitte W. praised the company’s professionalism and customer-oriented approach, noting multiple successful transactions. Ted B. highlighted the team’s honesty and courtesy, emphasizing their assistance in complex transactions.
Therefore, Vault Metal stands out for its educational focus, competitive pricing, comprehensive IRA services, and strong client relationships, making it a notable choice for individuals looking to invest in physical precious metals.
Who are the People Behind Vault Metal?Leadership & Team
Vault Metal is led by a team of experienced professionals dedicated to helping clients diversify, protect, and preserve their wealth through investments in physical precious metals. The key individuals behind Vault Metal include:
Kyle Geralds – Co-Founder and Chief Market Analyst
Kyle Geralds serves as the Co-Founder and Chief Market Analyst at Vault Metal. In this role, he is responsible for analyzing market trends and providing insights to guide the company’s strategic decisions and client recommendations. His expertise in market analysis ensures that clients receive informed advice tailored to current economic conditions.
Nick Hines – Co-Founder and President
Nick Hines holds the position of Co-Founder and President of Vault Metal. As President, he oversees the company’s operations and strategic initiatives, ensuring that Vault Metal’s services align with its mission to offer transparent and client-focused investment solutions.
Emma Johnson – Director of Operations
Emma Johnson is the Director of Operations at Vault Metal. She manages the company’s day-to-day activities, focusing on operational efficiency and client satisfaction. Her role involves coordinating various departments to ensure seamless service delivery and maintaining high operational standards.
Michael Bush – Senior Director of Customer Relations
Michael Bush serves as the Senior Director of Customer Relations. He is dedicated to fostering strong relationships with clients, addressing their needs, and ensuring a positive experience with Vault Metal. His commitment to customer service plays a crucial role in building and maintaining client trust.
This leadership team combines their expertise to uphold Vault Metal’s principles of transparency and virtue and an unwavering commitment to treating clients with respect and providing them with comfortable investment experiences.
Does Vault Metal Offer IRA Services?And if they do, how do they work?
Vault Metal offers comprehensive Precious Metals Individual Retirement Account (IRA) services, enabling clients to diversify their retirement portfolios with physical assets like gold and silver.
A Precious Metals IRA, often referred to as a Gold IRA, is a self-directed IRA that allows investors to hold physical precious metals in the form of coins and bars in addition to traditional paper assets such as stocks and bonds.
Key Features of Vault Metal’s IRA Services:
- Tax-Advantaged Rollovers: Vault Metal assists clients in rolling over existing IRAs or 401(k)s into self-directed IRAs that include physical precious metals. These rollovers are designed to be tax and penalty-free, preserving the client’s wealth during the transition.
- Complimentary IRA Storage: The company offers complimentary storage for precious metals held within the IRA, ensuring that the client’s assets are securely stored in IRS-approved depositories.
- Insured and Discreet Delivery: For clients who prefer to take possession of their metals, Vault Metal provides insured and discreet front-door delivery services, maintaining confidentiality and security.
- Educational Support: Vault Metal emphasizes educating clients on the benefits of owning physical precious metals within their retirement accounts, providing resources to help investors understand how gold and silver can serve as a hedge against economic downturns and inflation.
By offering these services, Vault Metal enables investors to diversify their retirement portfolios with tangible assets, potentially enhancing financial stability and providing a hedge against economic uncertainties.
What Products Can You Purchase at Vault Metal?Coins? Bars? Both?
Vault Metal offers a diverse range of physical precious metal products, focusing on gold and silver investments suitable for both personal portfolios and inclusion in Precious Metals IRAs.
Their inventory includes various coins and bars that meet IRS fineness requirements, ensuring compliance for tax-advantaged retirement accounts.
Gold Products:
- American Gold Eagle Bullion Coins: These coins are among the most popular gold bullion products in the United States, known for their iconic design and government-backed purity.
- American Gold Eagle Proof Coins: Featuring a higher level of detail and a mirror-like finish, these coins are minted in limited quantities and are highly sought after by collectors.
- American Gold Buffalo Coins: Noted for their 24-karat purity, these coins offer a higher gold content and feature designs inspired by the classic Buffalo Nickel.
- Canadian Gold Maple Leaf Coins: Renowned for their purity and security features, these coins are a favorite among investors worldwide.
- Great Britain Gold Rose Crown Coins: These coins offer a unique design and are minted by the Royal Mint, appealing to both collectors and investors.
- Australian Gold Kangaroo Coins: Known for their annually changing designs, these coins are popular among collectors and investors alike.
- Austrian Gold Philharmonic Coins: Celebrating Austria’s rich musical heritage, these coins are both artistically and monetarily valuable.
- Canadian Gold Wildlife Portrait Series Bullion Coins: Featuring detailed wildlife portraits, these coins are a unique addition to any investment portfolio.
- Gold Bars and Rounds: Produced by NYMEX or COMEX-approved refineries or national government mints, these products meet minimum IRS fineness requirements and are suitable for Precious Metals IRAs.
Silver Products:
- American Silver Eagle Coins: As the official silver bullion coin of the United States, these coins are highly recognized and valued for their purity and design.
- Canadian Silver Maple Leaf Coins: Known for their high silver content and advanced security features, these coins are a staple for silver investors.
- Silver Bars and Rounds: Available in various sizes, these products offer flexibility for investors looking to diversify their silver holdings.
Vault Metal emphasizes transparent pricing and provides detailed price comparisons before purchase, ensuring clients are well-informed.
They also offer complimentary insured and discreet delivery for all purchases, enhancing the overall customer experience.
By offering a comprehensive selection of gold and silver products, Vault Metal caters to both novice and experienced investors aiming to diversify and protect their wealth through tangible assets.
Vault Metal Fees and Pricing:How much will they affect your wallet?
| ✔Account Setup Fees | Not publicly disclosed* |
| ✔Annual Maintenance Fees | Not publicly disclosed* |
| ✔Storage Fees | $12-$105 (Per year) |
| ✔Custodian Fees | Not publicly disclosed* |
| ✔Markup Fees | Not publicly disclosed* |
| ✔Liquidation Charges | Not publicly disclosed* |
| ✔Wire Transfer Charges | $60 |
| ✔Min. Investment Requirement | $25,000 |
Vault Metal emphasizes transparent pricing and aims to offer some of the lowest prices in the industry. They present clear and detailed price comparisons before purchase, ensuring clients are well-informed. Additionally, Vault Metal avoids high marketing expenses, focusing instead on delivering value to clients.
For clients interested in Precious Metals IRAs, Vault Metal offers complimentary IRA storage, ensuring that clients’ assets are securely stored in IRS-approved depositories.
They also provide insured and discreet front-door delivery services for clients who prefer to take possession of their metals.
While specific details about commissions, premiums, or other potential fees are not explicitly provided on their website, Vault Metal’s commitment to transparent pricing suggests that they strive to keep clients informed about all costs associated with their services.
For the most accurate and up-to-date information on fees and pricing, it is recommended to contact Vault Metal directly through their official website or by phone.
What Do Vault Metal Reviews Say?Are they legit?
| Rating | Reviews | Notes | |
|---|---|---|---|
| ✅BBB | ⭐4.5/5 stars (A+) | – | Accredited Business |
| ✅Trustpilot | ⭐4.7/5 stars | 33 reviews | – |
| ✅Google Reviews | ⭐4.5/5 stars | 6 reviews | – |
| ✅Yelp | – | – | – |
| ✅Sitejabber | – | – | – |
| ✅ConsumerAffairs | ⭐4/5 stars | ||
#1. To anyone looking to protect their 401k in gold and silver, I heartily endorse Vault Metals. I was losing money in a standard 401k through a market company, but when I moved my money to Vault Metals, my earnings increased by $23,000 in just three quarters.
#2. Since early 2024, I have been a very content client.
Over the whole buying process, the personnel was and still is quite incredibly helpful. Every one of my questions has been satisfactorily addressed with a grin.
The pricing has been among the finest in the business; the actual transaction was quick and free of any issues.
Among the whole business, vault metal is superior!
#3. I couldn’t be any happier, having just finished my second purchase with Vault Metal. For anyone researching gold and silver, I heartily endorse them! Their personnel led me through the whole procedure and fully addressed all of my queries. Not enough positive things about this company can be said!
Why aren’t There Many Vault Metal Complaints?Reasons explained.
Vault Metal has built a strong reputation in the precious metals industry by focusing on transparency, customer service, competitive pricing, and secure transactions.
Unlike many other bullion dealers, Vault Metal has very few reported complaints, which can be attributed to its clear business practices, commitment to educating investors, and emphasis on trust and security.
While no company is entirely free from customer concerns, Vault Metal has successfully minimized complaints through proactive customer service and a client-focused approach.
1. Transparent Pricing and No Hidden Fees
One of the biggest sources of complaints in the precious metals industry is hidden fees or unclear pricing structures. Vault Metal avoids this by offering clear, upfront pricing with detailed price comparisons before purchase.
Customers know exactly how much they are paying for gold, silver, and IRA services before finalizing their transactions. The company also ensures that pricing remains competitive and aligned with market spot prices, preventing any confusion or frustration from buyers.
By eliminating unexpected costs, Vault Metal significantly reduces the risk of pricing disputes.
2. Strong Focus on Customer Education
Vault Metal places a major emphasis on educating its customers about investing in precious metals. Many complaints in the industry stem from buyers not fully understanding how precious metal investments work.
Vault Metal addresses this by providing detailed resources, market analysis, and expert guidance to help clients make informed decisions.
The company ensures that customers understand the benefits and risks of investing in gold and silver, which minimizes buyer’s remorse and misunderstandings.
3. Secure and Insured Transactions
A common complaint against many bullion dealers involves shipping delays, lost packages, or fraudulent transactions. Vault Metal reduces these issues by offering insured and discreet delivery services, ensuring that customers receive their orders safely and on time.
Additionally, for IRA investors, Vault Metal provides complimentary storage in IRS-approved depositories, eliminating concerns about security and loss.
By prioritizing secure and reliable transactions, the company prevents many of the common issues that lead to customer complaints.
4. High-quality products with Certification
Another common industry complaint involves low-quality or misrepresented precious metals. Vault Metal only offers high-quality gold and silver bullion, including coins and bars from reputable mints such as the U.S. Mint, the Royal Canadian Mint, and the Perth Mint.
The company ensures that its metals meet IRS purity standards, making them eligible for Precious Metals IRAs. By maintaining strict quality control and sourcing metals from trusted suppliers, Vault Metal avoids complaints related to fake, impure, or misrepresented products.
5. Efficient and Responsive Customer Service
Many complaints in the precious metals industry arise from poor customer service, delayed responses, or a lack of support.
Vault Metal stands out by providing dedicated customer service, ensuring that investors receive prompt and professional assistance.
The company offers one-on-one guidance for new investors, IRA setup support, and timely responses to customer inquiries.
This level of personalized service prevents frustration and ensures that any potential issues are resolved quickly, reducing the likelihood of negative reviews.
6. Simple and Secure Precious Metals IRA Process
For investors looking to include gold and silver in their retirement accounts, Vault Metal offers Precious Metals IRA services, helping clients roll over their existing retirement accounts into self-directed IRAs.
One of the main reasons investors file complaints against other companies is a complicated or unclear IRA setup process.
Vault Metal simplifies the experience by guiding customers step by step through tax-free rollovers, making it easy to transfer funds without penalties. This smooth and hassle-free IRA process helps reduce confusion and customer dissatisfaction.
7. Positive Customer Feedback and Minimal Reported Issues
Customer testimonials on Vault Metal highlight trust, reliability, and professionalism, with many clients praising the company for:
- Competitive pricing and clear communication
- Efficient shipping and secure transactions
- Honest and knowledgeable customer service representatives
- A stress-free Precious Metals IRA setup process
These positive experiences contribute to fewer complaints and a higher level of customer satisfaction compared to other bullion dealers.
Furthermore, Vault Metal has successfully minimized complaints by focusing on transparent pricing, secure transactions, high-quality products, and exceptional customer service.
The company’s educational approach, competitive pricing, and commitment to trust and security help ensure a smooth and reliable experience for both new and experienced investors.
While no company is perfect, Vault Metal’s proactive approach to addressing customer concerns and preventing common industry issues has earned it a strong reputation with minimal complaints.
Are There Any Vault Metal Lawsuits?Should you be concerned?
As of now, there is no publicly available information indicating that Vault Metal, LLC, a precious metals dealer based in El Segundo, California, has been involved in any lawsuits.
The company has maintained an A+ rating with the Better Business Bureau (BBB) since its accreditation on July 22, 2020, reflecting its commitment to ethical business practices and customer satisfaction.
It’s important to note that other companies with similar names have faced legal challenges in the past. For instance, in 2011, a lawsuit was filed against Gold Vault Metals, LLC, alleging misleading sales practices.
However, there is no evidence linking Vault Metal, LLC to this case or any other legal disputes.
The absence of legal actions against Vault Metal, LLC suggests a strong adherence to industry regulations and a focus on maintaining positive client relationships. For the most current information, it’s advisable to consult legal databases or contact Vault Metal directly.
Vault Metal Review SummaryAnd our takeaways.
Vault Metal is a trusted precious metals dealer specializing in gold and silver investments, bullion sales, and Precious Metals IRAs. Established by industry veterans, the company focuses on helping investors diversify and protect their wealth through physical precious metals.
With an emphasis on education, competitive pricing, and secure transactions, Vault Metal has gained a strong reputation among investors and collectors alike.
One of Vault Metal’s standout features is its transparent pricing model, ensuring customers receive fair and competitive rates on gold and silver products. The company provides detailed price comparisons before purchase, eliminating hidden fees and unexpected markups.
Additionally, Vault Metal assists customers with Precious Metals IRA rollovers, allowing them to transfer retirement funds into gold and silver-backed self-directed IRAs. The company offers complimentary IRA storage in IRS-approved depositories, ensuring security for long-term investors.
Customer service is another key strength of Vault Metal, with dedicated representatives offering personalized guidance throughout the investment process. The company prioritizes educating investors and providing insights into market trends, inflation protection, and portfolio diversification strategies.
Vault Metal’s insured and discreet shipping further enhances its reliability, ensuring that all precious metals purchases are delivered safely and securely.
Vault Metal has received minimal complaints and no reported lawsuits, reinforcing its reputation as an honest and transparent dealer. Customers frequently praise the company’s efficiency, professionalism, and commitment to providing a smooth and secure investment experience.
While the company does not deal in platinum or palladium, it remains a top choice for those seeking gold and silver investments.
Overall, Vault Metal stands out as a reputable and customer-focused precious metals dealer, offering secure transactions, competitive pricing, expert guidance, and reliable IRA services.
Whether investors are looking to purchase bullion, set up a Precious Metals IRA, or diversify their portfolio, Vault Metal provides a safe and reliable platform to achieve their financial goals.
