CyberMetals Review: Fees, Complaints, and More

7.6/10 (Expert Score)
Product is rated as #64 in category Dealers
7.6Expert Score
CyberMetals

This digital gold buying and holding platform is an innovative offering by JM Bullion and A-Mark Precious Metals. It’s certainly impressive.

Trust
8
Fees
8
Customer Service
7
Reputation
7.5
Pros
  • Large Product Selection
  • IRA Services
  • Experienced Team
Cons
  • Relatively New

CyberMetals: Unique Highlights Overview

CyberMetals® is an innovative platform that modernizes precious metals investing by offering digital access to physical assets. Here are some unique highlights that set CyberMetals apart:

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Direct Ownership of Physical Metals:

  • When you purchase through CyberMetals, you acquire actual physical metals stored in secure, insured vaults. This ensures your investments are tangible and fully backed. 

Fractional Investing:

  • CyberMetals allows investors to buy fractional shares of large gold, silver, platinum, and palladium bars, making precious metals accessible at various investment levels. 

24/7 Trading Access:

  • The platform provides round-the-clock access, enabling you to monitor and manage your portfolio, execute trades, and make deposits or withdrawals at any time through their desktop or mobile app. 

Low Premiums and Transparent Pricing:

  • Leveraging its affiliation with A-Mark Precious Metals, a Fortune 500 company, CyberMetals offers competitive pricing with low premiums over spot prices, enhancing investment value. 

Physical Redemption Options:

  • Investors have the flexibility to convert their digital holdings into physical bullion products, which can be shipped directly to their doorsteps, combining digital convenience with tangible ownership. 

Secure Storage and Insurance:

  • All precious metals are stored in highly secure, fully insured vaults managed by A-Mark Precious Metals, ensuring the safety and integrity of your investments. 

Auto Buy Feature:

  • The platform offers an Auto Buy feature that facilitates dollar-cost averaging, allowing investors to automate regular purchases and build their portfolios strategically over time. 

Integration with JM Bullion:

  • As a subsidiary of JM Bullion, one of the largest precious metals retailers, CyberMetals provides seamless access to a wide range of products and services, enhancing the overall investment experience. 

These features make CyberMetals a distinctive platform for modern investors seeking flexible, secure, and cost-effective ways to invest in precious metals.

Who are the People Behind CyberMetals?

CyberMetals® is a digital platform that enables investors to buy and sell fractional shares of physical precious metals. It was launched in 2021 as a collaboration between A-Mark Precious Metals, Inc., a leading fully integrated precious metals platform, and its wholly owned subsidiary, JM Bullion, a prominent online precious metals retailer. 

While specific details about the individual leadership team members of CyberMetals are not publicly disclosed, the platform benefits from the extensive experience and expertise of its parent companies. A-Mark Precious Metals, founded in 1965, is a Fortune 500 company with a comprehensive precious metals platform, offering an array of bullion and related products to wholesale and retail customers. 

JM Bullion, established in 2011, has grown to become a leading online retailer of precious metals, known for its wide selection of products and customer-centric services. The collaboration between A-Mark and JM Bullion in creating CyberMetals leverages their combined industry knowledge, infrastructure, and technological capabilities to provide a seamless and secure digital metals trading experience. 

Does CyberMetals Offer IRA Services?

Yes, CyberMetals® offers a Precious Metals Individual Retirement Account (IRA) program, enabling investors to include physical precious metals in their retirement portfolios. Here’s how it works:

Opening a Self-Directed IRA:

  • Online Account Setup: CyberMetals® provides a streamlined, self-directed IRA setup process, allowing you to tailor your investments to your specific retirement goals. 

Funding Your IRA:

  • Contributions and Transfers: You can fund your IRA through direct contributions or by transferring funds from existing retirement accounts, facilitating a seamless transition to precious metals investments. 

Investing in Precious Metals:

  • Low Premiums: As a subsidiary of A-Mark Precious Metals (NASDAQ: AMRK), a Fortune 500 company, CyberMetals® leverages direct wholesaler connections to offer competitive pricing with low premiums over spot prices.
  • Integrated Accounts: Your CyberMetals®, custodian, and depository accounts work in unison, providing a seamless investment experience.

Managing Your Investments:

  • Efficient Trading: Once your IRA is funded, you can quickly buy and sell metals without additional paperwork, streamlining the investment process.
  • 24/7 Access: The platform offers round-the-clock access, allowing you to monitor and manage your portfolio at your convenience.

Security and Storage:

  • Secure Vaulting: Your physical metals are stored in high-security, fully insured vaults, ensuring the safety of your investments. 

Physical Redemption:

  • Conversion to Bullion: CyberMetals® allows you to convert your digital holdings into physical bullion products, which can be shipped directly to your doorstep, providing flexibility in how you hold your assets. 

Advantages of a CyberMetals® IRA:

  • Tax Benefits: Investing in precious metals through an IRA offers potential tax advantages, depending on the type of IRA (Traditional or Roth) and individual circumstances.
  • Diversification: Including physical precious metals can enhance portfolio diversification, acting as a hedge against economic volatility.
  • Transparent Pricing: CyberMetals® ensures transparent pricing, so you know exactly what you’re paying for, with no hidden fees.

Considerations:

  • Eligibility of Metals: Ensure that the precious metals you select meet IRS fineness requirements for IRA inclusion.
  • Storage Fees: Be aware of any storage fees associated with holding physical metals in your IRA, as these can vary based on the type and amount of metal stored.

What Products Can You Purchase at CyberMetals?

CyberMetals offers a range of products for digital investment in precious metals, which represent direct ownership of physical metals securely stored in insured vaults. Here’s a detailed breakdown of the products available:

Available Precious Metals

CyberMetals focuses on the four major precious metals commonly used for investment:

1. Gold

  • Features: Gold is a universally recognized store of value, often used as a hedge against inflation and economic uncertainty.
  • Product Options: You can buy fractional shares of physical gold bars.
  • Purity: Investment-grade gold offered is .9999 fine.

2. Silver

  • Features: Silver is both an industrial and investment metal, offering a lower-cost entry into precious metals investment compared to gold.
  • Product Options: Fractional shares of large silver bars are available for purchase.
  • Purity: The silver provided is .999 fine.

3. Platinum

  • Features: Platinum is a rare metal with high industrial and investment demand, often sought for portfolio diversification.
  • Product Options: Investors can purchase fractional shares of platinum bars.
  • Purity: The platinum products are .9995 fine.

4. Palladium

  • Features: Palladium is primarily used in industrial applications, such as automotive catalytic converters, and offers unique diversification benefits.
  • Product Options: Fractional shares of palladium bars are available.
  • Purity: The palladium offered is .9995 fine.

Unique Features of CyberMetals Products

  1. Fractional Ownership:
    • You don’t need to purchase a full bar of metal; instead, you can buy fractional shares, making precious metals more accessible for investors with varying budgets.
  2. Digital Ownership:
    • CyberMetals allows you to trade precious metals digitally, combining the convenience of online investing with the security of physical ownership.
  3. Physical Backing:
    • All digital holdings are backed by actual physical metals stored in insured, secure vaults managed by A-Mark Precious Metals, a Fortune 500 company.
  4. Physical Redemption:
    • Investors have the option to convert their digital holdings into physical bullion products for delivery, enabling tangible ownership when desired.

Customization Options

CyberMetals also allows users to:

  • Automate Investments: Set up Auto Buy to purchase metals regularly, facilitating dollar-cost averaging.
  • Trade 24/7: Manage your portfolio and execute trades at any time.

Advantages of Purchasing from CyberMetals

  • Low Premiums: Competitive pricing ensures minimal premiums over the spot price of metals.
  • Accessibility: Fractional ownership makes investing in precious metals achievable for investors at all levels.
  • Security: All metals are stored in highly secure, fully insured vaults.
  • Transparency: Clear pricing and real-time trading updates provide full visibility into your investments.

CyberMetals Fees and Pricing:

CyberMetals® offers a transparent and competitive fee structure for investors interested in digital precious metals. Here’s a detailed breakdown of their fees and pricing:

Purchase and Sale Pricing:

  • Spot Price Plus Premium: When buying metals through CyberMetals, prices are based on the current spot value plus a premium. This premium varies depending on the type of metal. All pricing is clearly displayed on the Buy and Sell pages during transactions and is valid for 3 minutes during the confirmation process. 

Storage Fees:

  • Annual Rates by Metal Type:
    • Gold: 0.12% per year
    • Silver: 0.30% per year
    • Platinum: 0.12% per year
    • Palladium: 0.12% per year
  • Calculation Method: Storage fees are calculated daily based on the closing spot price, the storage rate, and the ounces owned, then divided by 365. These fees are billed at the end of each calendar quarter and can be paid via your CyberMetals Cash Balance or a credit/debit card.

Deposit and Withdrawal Fees:

  • Deposits:
    • ACH Bank Transfer: No fee; processing time up to 5 business days.
    • Credit/Debit Card: 4% fee; immediate processing.
    • PayPal: 4% fee; immediate processing.
    • Bank Wire: No fee; processing time up to 2 business days.
    • Cryptocurrency (e.g., BTC, ETH): 3% fee; processing time up to 2 business days.
  • Withdrawals: Sale proceeds can be stored in your CyberMetals Cash Balance or transferred to your bank account. Processing times may vary; check with your financial institution for any additional fees and/or processing times.

Comparison with ETFs and Physical Ownership:

  • Cost-Effectiveness: CyberMetals charges a small storage fee for all metals owned in your digital portfolio. In contrast, ETFs often have yearly management fees that are higher than these storage fees. Additionally, physical ownership typically involves higher storage costs and insurance expenses. 

Redemption Fees:

  • Physical Redemption: If you choose to convert your digital holdings into physical bullion products, additional fees may apply for fabrication, shipping, and insurance. These fees vary based on the specific product and delivery method.

Account Maintenance Fees:

  • No Hidden Charges: CyberMetals does not charge account maintenance fees, ensuring transparency and cost-effectiveness for investors.

What Do CyberMetals Reviews Say?

CyberMetals® is a digital platform that enables investors to buy, sell, and manage precious metals online. As a relatively new entrant in the market, having been established in 2021, it has garnered a range of customer reviews across various platforms. Here’s an overview of its ratings:

Sitejabber:

  • Rating: 3.0 out of 5 stars, based on 7 reviews.
  • Customer Feedback: Some users have reported issues with fund withdrawals and customer service responsiveness. For instance, one reviewer mentioned difficulties in withdrawing funds to their bank account and a lack of timely support. 

Google Play Store:

  • Rating: 3.9 out of 5 stars, based on 298 reviews.
  • User Experience: The app is generally well-received, with users appreciating its functionality and ease of use. Some feedback suggests areas for improvement, but overall, the app maintains a positive rating. 

Apple App Store:

  • Rating: 2.8 out of 5 stars, based on 49 ratings.
  • User Experience: Reviews are mixed, with some users praising the app’s concept and others pointing out technical issues and customer service concerns. 

Examples of CyberMetals Reviews:

Everything had been going well up to that point. It was easy to use. He bought his metals from JM Bullion, which led him to TDS vaults, which led him to Cybermetals. All was backed by A-Mark. Transactions had been swift with Cybermetals.

He had been using CyberMetals since the rollout and was extremely satisfied. The app was very easy to understand and navigate. The prices and fees were transparent and highly competitive. They could purchase unallocated Gold and Silver at spot plus a very small premium. They had platinum and palladium as well. Their management fee had been extremely competitive.

Why aren’t There Many CyberMetals Complaints?

The limited number of complaints about CyberMetals can be attributed to several factors, both structural and operational. Here’s an in-depth analysis of why there might not be many publicized complaints about the platform:

Positive Business Practices

Secure Operations

  • Physical Backing: CyberMetals ensures that all digital investments are backed by actual physical metals stored in secure, insured vaults. This transparency and security model instills trust among investors.
  • Partnership with A-Mark Precious Metals: Being a subsidiary of A-Mark Precious Metals, a Fortune 500 company, boosts confidence in the platform’s legitimacy and operational stability.

Clear Pricing and Low Fees

  • Transparent Pricing: CyberMetals clearly displays transaction fees and premiums, reducing misunderstandings that could lead to complaints.
  • Low Premiums: Competitive premiums over spot prices ensure customers feel they are getting good value for their investments.

Customer-Centric Features

  • Physical Redemption Options: Offering the ability to convert digital holdings into physical bullion reassures customers of the platform’s credibility.
  • Automated Investing: The Auto Buy feature allows for seamless dollar-cost averaging, simplifying investing for users and reducing potential errors or frustrations.

Structured and Niche Audience

Targeted Demographics

  • Focused Client Base: CyberMetals primarily caters to digitally savvy investors interested in precious metals. This audience tends to be well-informed, reducing unrealistic expectations or misunderstandings.

Low Barriers to Entry

  • Fractional Ownership: Allowing smaller investments through fractional ownership opens the market to more casual investors, who may be less likely to encounter or report significant issues.

Proactive Issue Resolution

Efficient Customer Service

  • Quick Issue Resolution: CyberMetals has mechanisms to resolve problems quickly, often preventing issues from escalating to formal complaints.
  • Educational Resources: The platform provides FAQs and support resources to help users navigate potential concerns independently.

Transparent Processes

  • Storage Transparency: Daily storage fee calculations and quarterly billing provide clarity and predictability, reducing confusion or dissatisfaction.
  • Secure and Simple Withdrawals: The withdrawal process, while structured, is straightforward, minimizing opportunities for disputes.

Early-Stage Reputation

Relative Newness

  • Recent Launch: As a platform launched in 2021, CyberMetals is still growing its user base. A smaller customer base naturally results in fewer complaints.
  • Customer Caution: Early adopters of new platforms may be more cautious and therefore engage more carefully, resulting in fewer transactional issues.

Less Public Scrutiny

  • Fewer Reviews: With limited public reviews and ratings, fewer issues may surface in online discussions or forums compared to older, more widely used platforms.

Positive Perception Due to Affiliations

Established Parent Companies

  • JM Bullion and A-Mark Reputation: CyberMetals benefits from the strong reputations of its parent companies, which likely encourages trust and reduces skepticism.

Regulatory Compliance

  • Precious Metals Storage Compliance: Ensuring adherence to regulatory and industry standards minimizes potential areas for customer complaints.

Structural Reasons for Fewer Complaints

Digital-Only Model

  • Convenience of Online Operations: The streamlined digital trading model reduces the likelihood of logistical errors that can lead to customer dissatisfaction.
  • Limited Redemption Demand: Many users focus on digital holdings rather than physical redemption, a process that might generate complaints due to fees or shipping times.

Considerations

While the lack of complaints is generally positive, potential investors should:

  • Conduct their own research and start with modest investments to test the platform’s processes.
  • Monitor for changes as the platform scales, as increased usage can sometimes reveal operational challenges.

Would you like a detailed comparison of CyberMetals with other precious metals platforms or further insights into their processes?

Are There Any CyberMetals Lawsuits?

No.

We didn’t find any lawsuits involving this gold company.

Can You Trust CyberMetals? Is CyberMetals Legit?

Yes.

They are a legit platform backed by some of industry’s top guys.

However, you can always follow these tips to figure out if a company’s legit or not:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

CyberMetals Review Summary:

Overall, CyberMetals seems like a legit platform.

However, it’s always best to browse the market and see other alternatives as well.

Have you used CyberMetals? What are your thoughts on this platform?

Let us know in the comments.

CyberMetals Review: Fees, Complaints, and More
CyberMetals Review: Fees, Complaints, and More

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