SilverTowne Review: Legit Company or Not? (Our Honest Take)

7.4/10 (Expert Score)
Product is rated as #66 in category Dealers
7.4Expert Score
SilverTowne

They have significant experience in helping people invest in precious metals and boast of having an impressive product catalog.

Trust
7
Fees
7.7
Customer Service
7.4
Reputation
7.3
Pros
  • Wide Product Range
  • In-House Minting
  • Positive Customer Feedback
Cons
  • Mixed Online Reviews
  • Limited IRA Services

SilverTowne: Unique Highlights Overview

SilverTowne is a well-known company that specializes in selling precious metals like silver and gold. With a history that dates back several decades, they are recognized for their high-quality products and excellent customer service. 

Whether you’re a collector or an investor, SilverTowne offers a variety of options to meet your needs.

One of SilverTowne’s unique highlights is its custom minting services, which allow customers to create personalized coins and bars for special occasions, branding, or gifts. 

Additionally, the company’s commitment to authenticity and competitive pricing sets it apart in the precious metals industry. 

SilverTowne also provides a vast array of educational resources, helping buyers understand the value and process of investing in precious metals.

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What is SilverTowne?

SilverTowne is a precious metals dealer based in the United States. They provide customers with a range of products, including silver and gold coins, bars, and rounds. 

Founded in 1949, SilverTowne has built a reputation as a trusted source for precious metals. The company is family-owned and prides itself on offering authentic, high-quality products at competitive prices.

SilverTowne operates both a physical retail location in Winchester, Indiana, and an online store. This dual presence allows them to serve a wide audience, from local customers to buyers across the country. 

Their longevity in the industry is a testament to their dedication to quality and customer satisfaction.

logo of SilverTowne

Who are the People Behind SilverTowne?

SilverTowne was founded by Leon Hendrickson in Winchester, Indiana. Over the years, the company has remained family-owned and operated. This gives SilverTowne a personal touch that sets it apart from larger corporations. 

The team behind SilverTowne is dedicated to providing excellent service and educating customers about the benefits of investing in precious metals. Their long-standing reputation and expertise make them a trusted name in the industry.

The leadership team’s focus on maintaining a family-oriented business model ensures that customers feel valued. 

Leon Hendrickson’s passion for coin collecting and precious metals laid the foundation for a company that continues to prioritize integrity, quality, and customer satisfaction. 

Today, SilverTowne is still run with the same principles that Leon Hendrickson envisioned over 70 years ago.

Does SilverTowne Offer IRA Services?

No, SilverTowne does not directly offer IRA (Individual Retirement Account) services. However, they do sell precious metals that can be used in self-directed IRAs

Customers interested in adding silver or gold to their retirement portfolios can purchase eligible products from SilverTowne and work with a custodian to include them in an IRA. While the company doesn’t handle the IRA process, it provides high-quality products that meet IRS requirements.

Self-directed IRAs are a popular option for investors who want to diversify their retirement portfolios with tangible assets like precious metals. 

While SilverTowne does not manage these accounts, their team can guide customers in selecting products that qualify for inclusion in an IRA. This makes SilverTowne a valuable resource for investors planning for the long term.

What Products Can You Purchase at SilverTowne?

SilverTowne offers a wide variety of products for both collectors and investors, including:

  • Silver Coins: Popular options like American Silver Eagles and Canadian Silver Maple Leafs.
silver product of SilverTowne
  • Gold Coins: Items such as American Gold Eagles and South African Krugerrands.
gold product of SilverTowne
  • Silver Bars and Rounds: Available in various weights, these are great for bulk investments.
  • Gold Bars: High-quality bars from trusted mints.
  • Custom Minted Items: Personalized coins and bars, ideal for gifts or special occasions.
  • Rare and Collectible Coins: For those who enjoy numismatics (coin collecting).

In addition to these offerings, SilverTowne’s custom minting services stand out. Customers can design unique coins or bars featuring logos, personal messages, or special designs. 

This service is perfect for commemorating events or creating branded items for businesses.

SilverTowne also caters to collectors with a wide selection of rare coins and limited-edition items. 

These products appeal to hobbyists and investors seeking unique additions to their collections. With such a broad range of offerings, SilverTowne ensures there is something for everyone.

SilverTowne Fees and Pricing

  • Transparent Pricing: SilverTowne is upfront about the costs of its products, ensuring that customers fully understand the prices before making a purchase.
  • Market-Based Rates: The company’s prices are tied to current market rates for silver and gold, making their pricing competitive and fair.
  • Flat-Rate Shipping: SilverTowne offers a flat rate for shipping, which simplifies budgeting for customers and avoids unexpected fees.
  • Promotions and Discounts: Regular promotions and discounts are available on selected products, adding value for customers who shop frequently.
  • No Hidden Fees: SilverTowne prides itself on being transparent, meaning there are no hidden charges or surprise costs during transactions.
  • Bulk Purchase Savings: Investors buying in large quantities can benefit from reduced pricing, making SilverTowne a cost-effective choice for bulk purchases. SilverTowne offers competitive pricing on its products, but the exact costs depend on market rates for silver and gold. 

They are transparent about their prices, making it easy for customers to understand the cost of their investments. For shipping, SilverTowne charges a flat rate, which helps customers budget their purchases more effectively. While there are no hidden fees, buyers should be aware of potential taxes or additional costs depending on their location.

One of SilverTowne’s strengths is its consistent effort to provide value to its customers. Their prices are competitive with other dealers in the market, and they frequently offer promotions or discounts on certain products. 

For bulk purchases, customers can also benefit from reduced pricing, making SilverTowne a cost-effective choice for large-scale investors.

What Do SilverTowne Reviews Say?

Customer reviews of SilverTowne are generally positive. Many customers praise the company for its:

  • Quality Products: Buyers appreciate the authenticity and craftsmanship of SilverTowne’s items.
  • Great Customer Service: The staff is often noted for being helpful and knowledgeable.
  • Fast Shipping: Customers frequently mention timely deliveries.
  • Wide Selection: Collectors and investors alike enjoy the variety of products available.

While some reviews mention minor issues, such as delays during peak times, most customers are satisfied with their experience. The company’s dedication to quality and service has earned it a loyal customer base.

One recurring theme in reviews is the helpfulness of SilverTowne’s staff. Customers often highlight how the team goes above and beyond to answer questions and provide guidance. 

This level of personal attention has helped SilverTowne maintain its reputation as a trustworthy and customer-focused business.

Examples of SilverTowne Reviews

#1. A short while ago, I made two transactions from them, each of which consisted of five ten-ounce silver bars. I was pleased with the fact that they were delivered to me within the allotted length of time. It turned out well that they used UPS to ship their packages.

review 1 of SilverTowne

#2. You must visit Silvertowne if you are an investor or collector of precious metals. They have a wide variety of things available, many of which are shipped at no additional cost. There writings were beneficial to me when I first started buying physical silver, and they continue to be helpful to me today. 

They prevented me from making a great deal of errors. The majority of PM sites have some Silvertowne bullion in their inventory. The company not only deals in silver but also operates as a mint, where they create and strike their own rounds and bars. 

Leon Hendrickson, the matriarch of the family, is said to have started the business out of a cigar box. The narrative is quite moving and explains how it all began. 

They now have their very own mint in addition to a stunning showroom. Silvertowne is a place that I strongly encourage everyone to check out. 

There is something that can be learned about PM by anybody, from a novice collector to an experienced collector. 

While I have used their services to place many orders, I have not encountered any problems of any type. May this day be filled with blessings for you! Joy, Happiness, and Peace of Mind.

review 2 of SilverTowne

#3. It was my first time purchasing bullion online, and it was a wonderful experience. I emailed customer service, and they responded quickly. The goods were delivered quickly, and it is also extremely lovely. Strongly suggested for use.

review 3 of SilverTowne

Why Aren’t There Many SilverTowne Complaints?

SilverTowne’s focus on customer satisfaction likely explains the lack of significant complaints. The company works hard to resolve any issues quickly and professionally. 

Their transparent pricing, high-quality products, and strong communication help prevent misunderstandings. Additionally, their long-standing reputation in the industry gives customers confidence in their purchases.

Another factor contributing to the low number of complaints is SilverTowne’s proactive approach to addressing customer concerns. By actively seeking feedback and striving for improvement, the company ensures that buyers have a positive experience. 

This commitment to excellence has helped SilverTowne avoid many of the pitfalls that other companies face.

Are There Any SilverTowne Lawsuits?

There are no known lawsuits against SilverTowne. This clean legal record reflects the company’s commitment to ethical business practices and customer satisfaction. 

Operating since 1949, SilverTowne has built trust through honest dealings and a focus on quality.

The absence of legal disputes also highlights SilverTowne’s dedication to compliance with industry regulations. 

By maintaining high standards of integrity, the company has earned the respect and trust of its customers and peers.

Can You Trust SilverTowne? Is SilverTowne Legit?

Yes, you can trust SilverTowne. With a history spanning over 70 years, SilverTowne has proven itself as a reliable and reputable dealer in precious metals. 

Their positive customer reviews, lack of major complaints, and long-standing presence in the industry all point to their legitimacy

Whether you’re a first-time buyer or a seasoned investor, SilverTowne offers a safe and trustworthy platform for purchasing precious metals.

SilverTowne’s strong reputation is further reinforced by its family-owned business model and focus on customer relationships. 

These factors contribute to a level of trust and reliability that is hard to match in the precious metals industry.

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

SilverTowne Review Summary:

SilverTowne is a trusted name in the precious metals industry. They offer a wide range of products, from silver and gold coins to custom-minted items and collectible coins. 

While they don’t directly provide IRA services, their products are IRA-eligible, making them a good choice for investors looking to diversify their retirement portfolios. 

With competitive pricing, excellent customer service, and a strong reputation, SilverTowne is a great option for anyone interested in buying precious metals.

Their long history and dedication to quality ensure that you can shop with confidence. Whether you’re looking to invest, collect, or create personalized coins, SilverTowne has the expertise and offerings to meet your needs. 

For over 70 years, they have remained a trusted partner in the world of precious metals, making them a standout choice for both new and experienced buyers.

SilverTowne Review: Legit Company or Not? (Our Honest Take)
SilverTowne Review: Legit Company or Not? (Our Honest Take)

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