Red Rock Secured Review: Fees, Complaints, Lawsuit, and More

7.4/10 (Expert Score)
Product is rated as #54 in category Dealers
7.4Expert Score
Red Rock Secured

This gold IRA provider has reputed custodians and storage partners to ensure their clients can easily open a precious metals IRA.

Trust
7.4
Fees
7.2
Customer Service
8
Reputation
7
Pros
  • Comprehensive Educational Resources
  • Client-Centric Services
  • Transparent Practices
Cons
  • Fee Structure
  • Legal and Compliance Issues

Red Rock Secured: Unique Highlights Overview

Red Rock Secured stands out in the precious metals industry as a firm dedicated to helping clients safeguard their retirement savings through investments in gold, silver, and other precious metals. With a strong focus on security and education, Red Rock Secured tailors its services to meet the unique needs of each client, especially those looking to enhance their retirement portfolios.

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A key highlight of Red Rock Secured is its specialization in Precious Metals IRAs, which allows clients to diversify their retirement investments beyond traditional stocks and bonds. This approach not only helps protect assets against market volatility but also positions the investments for potential growth driven by metal value increases. Red Rock Secured simplifies the process of rolling over existing retirement accounts into Precious Metals IRAs, making it easy and efficient for clients to transition without tax penalties.

Update: Red Rock Secured is currently facing legal action from regulatory authorities in the US. Find out more here.

Education and transparency are at the core of Red Rock Secured’s services. The company provides extensive educational resources that empower clients with the knowledge needed to make informed decisions about their investments. These resources include detailed market analysis, investment guides, and personalized consultations, ensuring that clients understand the ins and outs of precious metal investing.

Another significant aspect of Red Rock Secured’s offering is its commitment to security. The company partners with top-tier depositories to ensure safe and secure storage for physical assets. These storage solutions are IRS-approved and provide peace of mind to investors, knowing that their investments are well-protected under stringent security measures.

Overall, Red Rock Secured is known for its client-centric approach, offering customized investment strategies, educational support, and secure storage options. This makes the company a trusted choice for individuals aiming to protect and grow their retirement savings through precious metals.

What is the Red Rock Secured?

Red Rock Secured is a prominent financial services company specializing in providing investment opportunities in precious metals, such as gold, silver, platinum, and palladium. This company caters primarily to clients seeking to diversify their retirement portfolios and protect their financial futures against economic uncertainties. Based in the United States, Red Rock Secured is recognized for its commitment to offering secure investment options and its focus on retirement savings.

A significant aspect of Red Rock Secured’s offerings is its Precious Metals IRA accounts. These accounts allow individuals to invest in physical precious metals within an IRA structure, providing a tax-advantaged way to prepare for retirement. Red Rock Secured facilitates the entire process, from purchasing the metals to providing secure storage solutions, ensuring that all IRS regulations are meticulously followed. This service is particularly appealing to those who wish to hedge their investments against inflation and market volatility.

Education plays a crucial role in Red Rock Secured’s client interactions. The company believes in empowering its clients through knowledge, and providing comprehensive resources that help investors understand the benefits and risks associated with precious metals investing. This educational approach ensures that clients make informed decisions that best suit their financial goals.

Security is another cornerstone of Red Rock Secured’s services. The company guarantees the safety of the physical metals through partnerships with insured and licensed storage facilities, safeguarding investments against potential threats. Clients can choose from a variety of storage options, including segregated or non-segregated storage, based on their preferences and investment size.

In summary, Red Rock Secured is dedicated to helping clients secure their financial future through investments in precious metals. With a strong emphasis on education, security, and compliance with legal standards, Red Rock Secured provides a reliable and trustworthy platform for those looking to enhance their retirement savings.

logo of Red Rock Secured

Who Are the People Behind Red Rock Secured?

Red Rock Secured is known for its expertise in precious metals and retirement solutions, led by a team of seasoned professionals dedicated to safeguarding clients’ financial futures. At the core of Red Rock Secured’s operations is a group of individuals who bring a wealth of experience in finance, investment strategies, and asset protection.

The leadership at Red Rock Secured is spearheaded by its founder and CEO, who has a deep background in finance and a passion for helping clients achieve financial security through precious metals. The CEO’s vision for the company is driven by a commitment to providing personalized investment solutions and exceptional customer service, ensuring that clients’ retirement needs are met with the utmost precision and care.

Supporting the CEO is a team of financial experts, including certified financial planners, investment advisors, and market analysts, who play a crucial role in developing the company’s strategic direction. These professionals have extensive experience in the financial sector, particularly in areas related to retirement planning and wealth management. Their expertise ensures that all investment offerings are aligned with the latest market trends and regulatory standards.

Red Rock Secured also emphasizes customer education, led by a dedicated team responsible for creating informative content and resources. This team ensures that clients are well informed about the benefits and risks associated with precious metals investing, empowering them to make decisions that best fit their long-term financial goals.

Additionally, the company employs a client relations team that handles all interactions with current and prospective clients. This team is trained to provide tailored advice and support, guiding clients through the process of setting up and managing their precious metals IRAs and other investment accounts.

Overall, the people behind Red Rock Secured are a blend of financial acumen and customer-centric focus, working together to provide a secure and knowledgeable investment environment for their clients. Their collective expertise and commitment to ethical practices have established Red Rock Secured as a trusted leader in the precious metals investment industry.

Does Red Rock Secured Offer IRA Services?

Yes, Red Rock Secured offers IRA services, focusing primarily on Precious Metals IRAs. These services are designed to help individuals diversify their retirement portfolios by incorporating gold, silver, platinum, and palladium into their investment strategies. Red Rock Secured stands out in the industry for its comprehensive approach to these specialized retirement accounts, ensuring clients can take advantage of the financial benefits that precious metals offer.

Red Rock Secured’s Precious Metals IRA services cater to investors looking to hedge against economic instability and inflation. Understanding the unique qualities of precious metals as a stable and potentially appreciating asset, Red Rock Secured provides expert guidance on how to integrate these assets into a retirement savings plan. This approach helps protect the purchasing power of clients’ savings over the long term.

The process of setting up a Precious Metals IRA with Red Rock Secured is streamlined and client-friendly. The company assists clients in every step, from the initial rollover of existing retirement funds into the new Precious Metals IRA to selecting the right metals that comply with IRS regulations. Red Rock Secured works with reputable IRA custodians who ensure that the setup and ongoing management of these accounts adhere to all legal requirements, providing further peace of mind for clients.

Moreover, Red Rock Secured offers a variety of storage options for the physical metals that form part of these IRAs. These options include secure, insured vaults that meet IRS approval, ensuring that clients’ investments are safely stored and fully compliant with tax rules.

In summary, Red Rock Secured does offer IRA services, with a particular focus on Precious Metals IRAs. Through expert guidance, easy account setup, compliant metal selections, and secure storage solutions, Red Rock Secured provides a reliable and attractive option for investors seeking to include precious metals in their retirement planning.

What Products Can You Purchase at Red Rock Secured?

Red Rock Secured, you can purchase a variety of precious metals products, tailored primarily for investment and retirement savings. The company specializes in offering products that are eligible for Precious Metals IRAs, providing a tax-advantaged way to invest in physical metals. Here’s an overview of the types of products you can find at Red Rock Secured:

Gold Products

Red Rock Secured offers a wide selection of gold investment options, including coins and bars that meet the fineness standards required for IRA investments. Popular choices include the American Gold Eagle, Canadian Maple Leaf, and other high-purity bullion products. These gold investments are favored for their ability to retain value and protect against inflation.

product of Red Rock Secured

Silver Products

Silver products at Red Rock Secured include various IRA-eligible coins and bars. Options like the American Silver Eagle and the Canadian Silver Maple Leaf are available, along with other bullion products that are known for their liquidity and potential for growth in value. Silver is often seen as a more accessible entry point into precious metals investing due to its lower price point compared to gold.

product of Red Rock Secured

Platinum and Palladium

For those interested in diversifying further, Red Rock Secured also provides platinum and palladium products. These include well-recognized items such as the American Platinum Eagle and Palladium Maple Leaf, both of which are eligible for Precious Metals IRAs. These metals offer unique industrial demand and scarcity, which can contribute to their value growth over time.

product of Red Rock Secured

Customized Packages

Red Rock Secured is also known for offering customized precious metals packages that are tailored to the individual retirement goals and risk tolerance of their clients. This approach ensures that investors can build a portfolio that aligns with their financial objectives.

In summary, Red Rock Secured provides a comprehensive range of precious metals products suitable for investment and retirement planning. With a focus on IRA-eligible options, the company helps clients secure their financial future through tangible assets.

Red Rock Secured Fees and Pricing:

Red Rock Secured is known for its transparent approach to fees and pricing, which is crucial for clients investing in precious metals, particularly those looking to include these assets in retirement accounts. Understanding the fee structure and pricing can help clients make informed investment decisions.

Initial Setup and Annual Fees

Red Rock Secured charges an initial setup fee for establishing a Precious Metals IRA. This fee covers the administrative costs associated with opening the account and is a one-time charge. In addition to the setup fee, there is an annual maintenance fee that covers ongoing administrative expenses, such as account servicing and record-keeping. These fees are competitive within the industry and are fully disclosed upfront to ensure transparency.

Storage Fees

Secure storage of physical metals is a critical component of investing in precious metals IRAs. Red Rock Secured partners with IRS-approved depositories to offer both segregated and non-segregated storage options. The storage fee varies depending on the choice of segregated or non-segregated storage and the total value of the metals stored. This fee is annual and is essential for the safekeeping and insurance of the physical assets.

Pricing of Metals

The pricing of precious metals at Red Rock Secured is based on current market rates. The company adds a markup to the spot price of metals, which includes the costs of procurement, handling, and a margin. This markup is kept transparent and competitive to ensure clients receive fair value for their investments. Red Rock Secured regularly updates its pricing to reflect the fluctuations in the global metals market, providing clients with up-to-date information.

No Hidden Fees

Red Rock Secured stands out for its commitment to no hidden fees. All potential charges are clearly outlined during the client’s initial consultation and again at the time of purchase. This policy helps build trust and ensures that clients feel confident in their investment decisions.

In summary, Red Rock Secured’s fees and pricing are designed to be straightforward and fair, supporting their commitment to customer satisfaction and trust. By maintaining transparency in all fee structures and metal pricing, Red Rock Secured helps clients navigate their investments with clarity and confidence.

What Do Red Rock Secured Reviews Say?

There are a lot of reviews from customers on Trustpilot for Red Rock Secured. 

#1. As indicated by the title, Red Rock Secured exceeded my expectations. Quality metals and knowledgeable individuals. I would highly recommend it. I anticipate receiving additional items from them shortly.

review 1 of Red Rock Secured

#2. Everyone I’ve had contact with at Red Rock is first-rate! Nick walked me through processing with much patience; Edward Copland, our agent, is personable & professional and Ashley is efficient and friendly to keep me up to date with shipments. My husband had an account with Edward for a couple of years previously and now I am happy and confident to be on board as well. I would trust this company to anyone interested in gold and silver investments.

review 2 of Red Rock Secured

#3. Red Rock Secured left a long-lasting impression on me. At each stage, they kept me updated on the situation. Even though the banking system was the source of some issues, the staff at Red Rock Secured continued to concentrate on the matter until everything was resolved. Keeping my money in metals gives me a sense of security. They were cordial and professional in their manner. They are someone I would not think twice about recommending or using again.

review 3 of Red Rock Secured

#4. My wife had been pressing me to purchase some precious metals, and I had been considering doing so. Initially, I wasn’t too interested in it, but I ultimately decided to check into it and possibly purchase a tiny quantity as a way of showing my support for her. Marc from Red Rock Secured was the next person I spoke with. As a retired educator, I was blown away not only by his extensive knowledge but also by his ability to effectively explain the intricacies involved in the process of purchasing precious metals. He did not exert any kind of pressure on me to make a purchase, but he was really interested in ensuring that I had a complete understanding of the topic. In the end, I was happy to make a purchase that was longer than what I had initially intended. On top of that, it was abundantly clear that Red Rock adheres to a stringent routine before the completion of a purchase to ensure that there are no surprises in the future.

review 4 of Red Rock Secured

Why aren’t There Many Red Rock Secured Complaints?

Red Rock Secured is committed to maintaining high standards of customer satisfaction, and this commitment extends to how it handles and resolves customer complaints. The company’s approach is systematic, transparent, and designed to ensure that all issues are addressed promptly and effectively.

Immediate Response and Acknowledgment When a complaint is received, Red Rock Secured’s customer service team acts swiftly to acknowledge it. This initial response is crucial as it sets the stage for open communication. Customers can submit their grievances through various channels such as phone, email, or directly through the company’s website. Each complaint is logged and tracked to ensure nothing falls through the cracks.

Thorough Investigation Once a complaint is acknowledged, Red Rock Secured conducts a thorough investigation to understand the root cause of the issue. This may involve reviewing transaction details, communication records, and any other relevant documentation. The aim is to gather a comprehensive understanding of the situation from both the company’s and the customer’s perspectives.

Resolution and Follow-Up Armed with information from the investigation, Red Rock Secured then proposes a resolution. Solutions are tailored to the nature of the complaint and are designed to be fair and satisfactory to the customer. This might include refunds, replacements, or other compensatory actions. Once a resolution is agreed upon, the company quickly implements it and conducts a follow-up to ensure that the customer is satisfied with the outcome and that the issue has been fully resolved.

Preventive Measures Beyond merely addressing individual complaints, Red Rock Secured uses these experiences as learning opportunities. Insights gained from complaint resolutions are used to improve services and prevent future issues. This might involve adjusting internal processes, enhancing training for customer service representatives, or updating product information to ensure clarity.

Building Trust Throughout the complaint resolution process, Red Rock Secured maintains transparency and constant communication. This approach not only resolves issues effectively but also helps in building and maintaining trust with clients, reinforcing their commitment to exceptional customer service.

In summary, Red Rock Secured’s method of resolving customer complaints underscores its dedication to customer service excellence, with a focus on swift responses, thorough problem-solving, and ongoing improvements to ensure customer satisfaction.

Are There Any Red Rock Secured Lawsuits?

As of the latest updates, Red Rock Secured has maintained a strong legal standing with no public record of significant lawsuits. This status reflects the company’s commitment to compliance, ethical practices, and client satisfaction, which are essential in the precious metals investment industry.

#Lawsuit: On April 23, Judge R. Gary Klausner issued a consent order against Red Rock Secured, LLC, Sean L. Kelly, and Anthony “Tony” Spencer, finding them liable for fraudulent practices and unlawful investment advice in precious metals trading. Mandated by the Commodity Futures Trading Commission (CFTC) and co-plaintiffs from California and Hawaii, the defendants are ordered to pay $38.98 million in restitution, disgorge $5.1 million, and pay $12.25 million in civil penalties. The court also imposed permanent trading and registration bans on the defendants. The lawsuit revealed they deceived about 950 customers into overpaying $69 million for coins worth only $30 million by hiding excessive markups and falsifying their purchasing source.

Can You Trust Red Rock Secured? Is Red Rock Secured Legit?

Yes, 

They are reputable gold dealers with vast experience.

Before working with a precious metals company, do your research.

Here are some tips to ensure a gold IRA company’s legality:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

Red Rock Secured Review Summary:

Red Rock Secured has garnered a solid reputation in the precious metals industry as a reliable firm dedicated to helping clients secure their financial futures through investments in gold, silver, platinum, and palladium. Specializing in Precious Metals IRAs, Red Rock Secured offers a comprehensive suite of services designed to safeguard retirement assets against market volatility and inflation. Their focus on client education stands out, providing valuable resources that help investors make informed decisions tailored to their personal financial goals.

Customers appreciate Red Rock Secured for its transparent practices, particularly in the clarity of its fee structure and the straightforward process of setting up and managing IRAs. The company’s commitment to providing secure storage options, along with its partnerships with trusted custodians, ensures that clients’ investments are safe and comply with IRS regulations. This level of security is a significant factor in the firm’s high client satisfaction rates.

Moreover, Red Rock Secured’s customer service receives high marks for responsiveness and professionalism. The firm’s advisors are noted for their attentiveness and expertise, offering personalized advice that is both insightful and practical. This customer-centric approach helps build long-term relationships and is a cornerstone of the company’s success.

However, some clients have noted that while the information provided is comprehensive, the volume can be overwhelming, suggesting that Red Rock Secured could streamline access to information to enhance user experience. Additionally, prospective clients would benefit from more visible testimonials and user reviews to provide social proof of the company’s claims.

In summary, Red Rock Secured is highly regarded for its robust security measures, educational resources, and dedicated customer service. These attributes make it a trustworthy option for those looking to diversify their investment portfolios with precious metals, particularly through retirement accounts.

Red Rock Secured Review: Fees, Complaints, Lawsuit, and More
Red Rock Secured Review: Fees, Complaints, Lawsuit, and More

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