SD Bullion Review: Fees, Complaints, Lawsuits, and More

7.3/10 (Expert Score)
Product is rated as #86 in category Dealers
7.4Expert Score
SD Bullion

They are one of the largest dealers of gold, silver and other precious metals products in the USA.

Trust
7.4
Fees
6.9
Customer Service
8
Reputation
7.1
Pros
  • Positive Customer Feedback
  • Secure Shipping
  • Large Catalog
Cons
  • Cancellation and Restocking Fees
  • Limited Support Hours

SD Bullion: Unique Highlights Overview

Consider starting a precious metals individual retirement account (IRA) to ensure financial well-being during retirement. Even though this is a safe choice, it does come with its own set of problems, the most significant of which is locating the appropriate investing partner.

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In the battle for the title of “best in the business,” SD Bullion stands out among the many competitors who are competing for the title. On the other hand, receiving praise is not the only factor that should be considered when determining whether or not it is a suitable option for you. It is necessary to conduct a comprehensive investigation into the products and services that SD Bullion provides, as well as an assessment of the degree to which the firm lives up to its claims of providing the “best prices” and “best services.”

If you want to decide whether or not SD Bullion is the best partner for your investment requirements, you should think about conducting an in-depth examination of their service offerings, price structure, and levels of client satisfaction. With this technique, you will have a better understanding of their dependability and efficiency in maintaining precious metals individual retirement accounts (IRAs), which will assist you in making an educated selection regarding your retirement planning.

What is the SD Bullion?

Since 2012, SD Bullion, founded by Dr. Tyler Wall, has carved out a significant niche in the online precious metals market. The initials “SD” stand for “Silver Doctors,” reflecting the company’s origins and expertise in the silver market. Operating primarily online, SD Bullion offers a wide range of bullion products including gold, silver, palladium, copper, and platinum.

SD Bullion is renowned for its competitive pricing, often offering precious metals at below-market rates. This affordability makes it an attractive option for investors seeking cost-effective opportunities in precious metals. My personal experience with various dealers highlighted SD Bullion’s standout feature: their lower prices compared to many competitors who tend to charge higher premiums on investments.

The company’s website is a comprehensive platform where investors can access both domestic and international products. The range includes not only standard bullion-like bars and coins but also diverse assets such as British gold coins. This wide assortment allows investors to diversify their portfolios with both foreign and domestic precious metals, enhancing the potential for both risk management and return on investment.

Moreover, SD Bullion’s reputation for low prices and a broad product range has significantly increased its visibility and popularity within the precious metals community. These factors, combined with a user-friendly online presence and transparent pricing, contribute to why many investors, including myself, regard SD Bullion as a noteworthy company for precious metals investments.

Thus, SD Bullion stands out in the precious metals industry not just for its competitive pricing and extensive product offerings, but also for its commitment to providing a valuable service to investors looking to diversify and strengthen their investment portfolios with precious metals. Whether you are new to precious metals or an experienced investor, SD Bullion offers a reliable and economical platform for building and managing your investments.

logo of SD Bullion

Who are the People Behind SD Bullion?

As a dealer in precious metals, SD Bullion has been in operation since the financial year 2012. They assert that they are a key participant in the bullion sector and that they offer some of the most competitive prices on precious metal items to their customers. On the other hand, the responses of customers to this premise are quite diverse.

As the owner of SD Bullion, Tyler Wall is responsible for overseeing both business operations and corporate activities. Calling 800-294-8732 will put you in touch with the corporate office of the company. Except for holidays, when they close at five o’clock in the evening, they are open during the regular business hours, which are from eight in the morning until six in the evening, Monday through Friday.

The primary focus of SD Bullion’s operations is the trade of various precious metals, with a particular emphasis on gold and silver. In addition to gold and silver bars and coins, they also provide platinum coins and bars. Platinum is one of the things that they offer. Through their website, sdbullion.com, they provide information about a wide range of items, such as United States Gold Eagles, Australian Gold Coins, British Gold Coins, Gold Maple Leafs, United States Silver Eagles, 90% Junk Silver, and 1 ounce Silver Rounds. In addition to that, the website serves as a platform for information sources concerning the market for gold and silver investments.

Does SD Bullion Offer IRA Services?

Yes, SD Bullion does offer IRA services, providing a valuable option for investors looking to include precious metals in their retirement savings. SD Bullion stands out in the industry by facilitating the setup and funding of precious metals IRAs. They guide customers through the process of selecting IRA-eligible metals, which include specific gold, silver, platinum, and palladium products that meet the IRS standards for purity.

SD Bullion collaborates with custodians who specialize in precious metals IRAs, helping clients handle the logistics of account setup and maintenance. These custodians ensure that the investments are securely stored in approved depositories, which is a requirement for all precious metals IRAs to comply with IRS regulations. SD Bullion’s service includes not only facilitating the purchase and secure storage of IRA-approved metals but also providing ongoing support and management advice to help investors make informed decisions based on market conditions and retirement goals.

Moreover, the appeal of using SD Bullion for IRA services is enhanced by their competitive pricing and commitment to transparency. They provide clear information about the costs associated with purchasing, storing, and managing precious metals within an IRA, which can help investors avoid unexpected fees. This transparency is crucial for investors who need to understand the long-term costs of their retirement investments.

By offering these services, SD Bullion helps investors diversify their retirement portfolios with precious metals, a strategy often used to hedge against inflation and economic volatility. This option is particularly appealing for those who wish to balance more traditional stocks and bonds with tangible assets like gold and silver, potentially increasing the stability of their overall retirement fund.

Services: 

Each of these categories is designed to cater to both the general buyer and the serious collector or investor, providing options for casual purchasing as well as strategic long-term investment.

If that wasn’t impressive enough, SD Bullion also provides a buyback service, which not many precious metals investment companies offer. Intrigued by this, I decided to experience it myself. After doing some research, I learned that the company only buys back certain assets and there is a minimum requirement for the transaction: 20 ounces of silver, and 1 ounce each of gold, platinum, and palladium.

I needed to sell about 20 ounces of gold, so I contacted their team and locked in these assets for sale at the current spot price. I then shipped the gold to SD Bullion’s local facility. Once they received and inspected the gold for authenticity, which took about three working days, I promptly received my payment. The process of selling to SD Bullion was straightforward and efficient!

What Products Can You Purchase at SD Bullion?

A reputable name in the precious metals industry, SD Bullion is well-known for providing customers with a magnificent selection of precious metals at prices that are lower than the market average. 

SD Bullion boasts an extensive selection of precious metals, appealing to enthusiasts and investors alike. As one satisfied customer on TrustPilot, who is passionate about coins, mentioned, SD Bullion has “quite a large collection.” Their online inventory includes a diverse range of products, from traditional coins and bars to more unique items, allowing customers to find precisely what suits their investment strategies.

Here’s a breakdown of the categories and products you’ll find on SD Bullion’s website:

  • Silver: This category features a wide array of products including coins, bars, rounds, starter packs, newly released items, and IRA-approved silver options.
silver of SD Bullion
  • Gold: Offerings here include coins, bars, foil notes, the latest releases, and also IRA-approved gold items.
gold of SD Bullion
  • Platinum: Available products include coins, bars, and IRA-approved platinum options.
platinum of SD Bullion
  • Palladium: This section offers bars and coins.
palladium of SD Bullion
  • Copper: Investors can find bars and rounds made of copper.
copper of SD Bullion
  • Jewelry: A selection of precious metal jewelry such as pendants, bangles, earrings, chains, and rings.
  • Accessories: For collectors and investors, there are coin capsules, tubes, monster boxes, Sigma and metallic scanners, and other coin accessories.
  • MinCertified: This includes a special selection of MinCertified coins in both gold and silver.

SD Bullion Fees and Pricing:

SD Bullion is known for its competitive pricing and transparent fee structure, which has contributed significantly to its reputation as a reliable and affordable option for investors interested in purchasing precious metals. Their pricing strategy is designed to be straightforward, with no hidden fees, making it easier for customers to understand exactly what they are paying for.

Fee Structure: SD Bullion profits from a small markup on their products, rather than charging additional commissions or fees. This markup is above the spot price of the metals, which is the current market price at which the physical metals can be bought or sold. The markup at SD Bullion is known for being one of the lowest in the industry, which is particularly appealing to both new and experienced investors.

Spot Price Updates: SD Bullion’s website features real-time updates of spot prices for gold, silver, platinum, and other metals. This transparency allows investors to make informed decisions based on the most current market conditions. The prices are updated every few seconds during market hours, ensuring that investors have access to up-to-date information.

Shipping Costs: Another area where SD Bullion stands out is in its shipping policy. For orders over a certain value, SD Bullion offers free shipping, which can lead to significant savings, especially for large or frequent purchases. For orders under this threshold, a nominal shipping fee is charged. This fee is clearly stated at the time of purchase, so there are no surprises.

Payment Options: SD Bullion accepts various forms of payment, including bank wire transfers, personal checks, and major credit cards. Each payment method might come with its own set of conditions, such as processing times or potential fees. For example, paying by credit card might incur a small percentage fee to cover transaction costs, which is a common practice among precious metals dealers.

IRA-Related Fees: For those interested in precious metals IRAs, SD Bullion works with IRA custodians to facilitate these investments. The fees for setting up and managing a precious metals IRA are transparently communicated to the customer. These fees can include setup charges, annual storage fees, and possibly others, depending on the custodian and the specific services provided.

SD Bullion’s straightforward approach to fees and pricing, combined with its commitment to providing market-leading prices, makes it a favored choice among precious metals investors. This clear, upfront pricing model supports SD Bullion’s mission to offer valuable and affordable investing options in precious metals.

What Do SD Bullion Reviews Say?

#1. For the sake of complete transparency, I do not collect coins. I only buy bullion because I want to protect myself from inflation. I have made multiple transactions with SD Bullion, and I am really happy with them. Since I haven’t had any problems that need me to get in touch with customer service, I am unable to comment on the caliber or promptness of their support. Despite using the free shipping option, every order I’ve placed has shipped quickly. 

The products are beautifully wrapped, and the tracking feature has been accurate. Regarding the goods I received, I have no problems. The items are delivered in superb shape. Based on my own experience, I do suggest doing business with SD Bullion.

review 1 of SD Bullion

#2. Quick shipment and a simple buying process. I felt secure about what I was buying since all the uncertainty was eliminated.

review 2 of SD Bullion

#3. The business regularly produces high-quality goods. I purchase many kinds of silver, but occasionally I just look for the greatest deal on rounds, which is typically the company’s preferred product. Unlike other businesses I’ve worked with in the past, SD Bullion has regularly provided quality rounds. I have several rounds that I purchased from a very big corporation, and I seriously doubt that three of the twenty rounds I bought are real silver. I don’t worry about this when I buy from SD Bullion.

review 3 of SD Bullion

#4. I’ve lately made the decision to accumulate some precious metals. SD Bullion was spotted in a few YouTube videos. The ordering process for a Maple was easy. The product was well-packed and delivered quickly. The small details were what truly caught my attention. It’s a great touch to give consumers who spend hard-earned money a thank-you note. I’m going to buy more things in the future.

review 4 of SD Bullion

Why aren’t There Many SD Bullion Complaints?

SD Bullion takes customer satisfaction seriously and has established a systematic process for resolving complaints effectively. This approach not only helps maintain its reputation as a reliable precious metals dealer but also ensures that any issues are addressed promptly and to the customer’s satisfaction.

Immediate Acknowledgment: The first step in SD Bullion’s complaint resolution process involves promptly acknowledging the receipt of the complaint. This initial contact is crucial as it lets the customer know that their issue is being taken seriously and will be addressed without unnecessary delay.

Investigation and Analysis: Once a complaint is received, SD Bullion conducts a thorough investigation into the issue raised by the customer. This step involves reviewing transaction details, communication records, and any other pertinent information that can provide context to the situation. By understanding all aspects of the complaint, SD Bullion ensures that any resolution offered is fair and appropriate, addressing the root cause of the issue.

Resolution Offering: Based on the findings from the investigation, SD Bullion proposes a resolution to the customer. The resolution options may vary depending on the nature of the complaint but typically include refunds, exchanges, or other compensatory measures that align with the company’s policies. They strive to ensure that the resolution is satisfactory to the customer and rectifies the issue effectively.

Communication and Follow-Up: Clear communication is maintained throughout the process. After proposing a resolution, SD Bullion ensures that the customer fully understands the proposed solution and the steps involved in implementing it. Once the resolution is accepted and implemented, they follow up with the customer to confirm that the issue has been resolved satisfactorily and to ensure that the customer’s confidence in their service is restored.

Continuous Improvement: Feedback from the complaint resolution process is used to improve future services. SD Bullion analyzes each complaint to identify any recurring patterns or areas needing improvement. This feedback is invaluable in enhancing service delivery and preventing similar issues from occurring in the future.

Training and Development: Regular training sessions are conducted for customer service staff to ensure they are equipped with the skills needed to handle complaints effectively. This training emphasizes the importance of customer care, the proper use of the complaint handling system, and ways to communicate effectively with customers.

By adhering to these practices, SD Bullion demonstrates its commitment to upholding high standards of customer service. Their proactive and customer-focused approach to complaint resolution reinforces their reputation as a dependable and customer-centric business in the precious metals market.

Are There Any SD Bullion Lawsuits?

No, there are no widely reported lawsuits involving SD Bullion that suggest a pattern of legal issues or significant disputes. This absence of public legal challenges indicates that SD Bullion likely maintains strong business practices and effective customer relations. Companies in the precious metals industry are often scrutinized for their transparency and customer service, and the lack of litigation suggests that SD Bullion successfully navigates these challenges.

SD Bullion’s commitment to providing detailed product information, competitive pricing, and a transparent transaction process likely contributes to minimizing misunderstandings and disputes with customers. Furthermore, their proactive customer service and effective resolution of complaints help in preventing issues from escalating to legal actions. This approach not only enhances customer satisfaction but also helps in maintaining the company’s reputation as a trustworthy dealer in the precious metals market.

Potential customers and investors need to conduct their own due diligence when choosing a precious metals dealer. While the absence of lawsuits is a positive indicator, combining this information with customer reviews and company policies will provide a more comprehensive understanding of SD Bullion’s reliability and service quality.

SD Bullion Fake Allegations: Are They Legit?

SD Bullion, established in 2012, is a prominent online retailer specializing in precious metals such as gold, silver, platinum, and palladium. While the company has garnered a substantial customer base, it has also faced allegations concerning deceptive practices, including hidden fees, delayed shipments, and poor customer service.

Hidden Fees and Extra Charges: Some customers have reported unexpected fees not clearly disclosed during the purchasing process. These include shipping fees, storage fees, and payment processing fees, which can significantly increase the total cost of purchase.

Delayed Shipments and Customer Support Issues: There have been instances where customers experienced delays in receiving their orders, sometimes waiting weeks or months. Additionally, reports indicate challenges in obtaining satisfactory responses from customer service regarding these delays.

Refund and Cancellation Policies: Some buyers have encountered difficulties with SD Bullion’s return and refund policies, facing restrictive terms and cancellation fees, which complicate the process of obtaining refunds or canceling orders.

Despite these allegations, it’s important to note that SD Bullion has also received positive feedback from customers who have had satisfactory experiences. The company holds a 3.9-star rating on Trustpilot, indicating a mix of reviews.

Thus, the allegations against SD Bullion highlight areas where the company may need to improve transparency and customer service. Prospective customers should conduct thorough research, read recent reviews, and understand all associated fees and policies before engaging in transactions with SD Bullion. This due diligence will help ensure an informed decision when purchasing precious metals.

Can You Trust SD Bullion? Is SD Bullion Legit?

Yes, 

They are reputable gold dealers with vast experience.

Before working with a precious metals company, do your research.

Here are some tips to ensure a gold IRA company’s legality:

Tip #1: Check Their Regulatory Compliance and Accreditation

Check for proper licensing and registration with relevant financial regulatory bodies such as the Securities and Exchange Commission (SEC) or Financial Industry Regulatory Authority (FINRA).

Verify the company’s accreditation with industry organizations like the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Corporation (NGC).

It will help you check how credible they are.

Tip #2: Look into The Company’s Background

  1. Research the company’s history, including years in business and any name changes.
  2. Examine the Better Business Bureau (BBB) rating and accreditation status.
  3. Review customer feedback on reputable third-party review sites like Trustpilot or Consumer Affairs.

Tip #3: Does the Company Offer Good Resources?

  1. Assess the clarity of information provided about fees, storage options, and buyback policies.
  2. Evaluate the quality and depth of educational resources offered to investors.
  3. Verify that the company provides clear information about IRS regulations regarding precious metals IRAs.

Tip #4: What are Their Product Offerings and Pricing?

  1. Ensure the company offers IRS-approved precious metals for IRA investments.
  2. Compare pricing with other reputable dealers to ensure competitiveness.
  3. Be wary of companies pushing numismatic or collectible coins over bullion for IRA investments.

Tip #5: Confirm the Storage and Custodian Partnerships

Verify that the company works with IRS-approved custodians and secure storage facilities. According to IRS’ regulations, you cannot store your gold IRA’s precious metals at your home.

You’ll need a certified third-party storage provider.

Check the company’s storage and custodian partner to ensure you’re working with a reliable firm. Moreover, ensure they offer segregated storage options for your precious metals.

Segregated storage means your owned precious metals products will be stored separately from other investors’ possessions. Similarly, non-segregated storage means your products will be stored along with others.

Keep in mind that storage providers charge extra for segregated storage.

Some popular custodians include Equity Trust and Goldstar Trust.

Red Flags to Watch For in Gold IRA Companies

  1. Promises of guaranteed returns or claims of “secret” investment strategies.
  2. Pressure to act immediately or make large investments without proper consideration.
  3. Lack of physical address or unclear company ownership structure.
  4. Unwillingness to provide detailed information about fees or policies in writing.

By thoroughly evaluating these aspects, investors can make an informed decision about the legitimacy and reliability of a gold IRA company. It’s crucial to conduct due diligence and, if necessary, consult with a financial advisor before making any investment decisions.

SD Bullion Review Summary:

SD Bullion offers a comprehensive suite of services tailored for investors interested in precious metals. This includes competitive spot price updates, a variety of investment options, dedicated customer support, a robust storage service, a straightforward method for selling back metals, and a simplified three-step process for opening a gold IRA account.

These features collectively position SD Bullion as an appealing partner for those considering a precious metals IRA. However, there are areas where SD Bullion could improve to enhance the investment experience. One notable concern is the lack of transparency regarding the fees associated with gold IRA investments. Without clear, upfront disclosure of these costs, investors may find it challenging to fully assess the financial implications of their investment choices.

Additionally, the absence of a live chat feature on their website limits real-time communication options for investors seeking immediate assistance. This can be a significant drawback in today’s digital age, where many investors expect quick and direct access to customer service through various online platforms.

Investors considering SD Bullion should weigh these factors alongside the company’s strengths. While SD Bullion offers many attractive services and features, the potential gaps in service and transparency could influence an investor’s decision, depending on their specific needs and expectations for customer engagement and clarity on fees.

SD Bullion Review: Fees, Complaints, Lawsuits, and More
SD Bullion Review: Fees, Complaints, Lawsuits, and More

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